Achievements (3)
Success consists of going from failure to failure without loss of enthusiasm.
Winston Churchill
Organization & Management
- introduced and improved operational processes
- reduced project duration by 80%
- increased number of simultaneously executed number of projects by 100%
- improved development productivity
- implemented Scrum
- shortened release cycles by 20% in the first year
Key Account Management
- negotiated and implemented Service Level Agreements (SLA)
- maintained and improved customer relations
- established and increased level of customer satisfaction
Published in
Deuromedia
Consulting
- analyzed, designed and implemented collaboration and project management platforms
- planned and deployed intranet for 3500 employees in 10 locations across Austria
- evaluated, designed and implemented enterprise project management solution
- reduced maintenance effort for data storage by 60%
Published in
metadata
Organization & Management
- built, managed and optimized professional services organization (appr. 30 people with six direct reports)
- reduced average project duration by 50% by the means of standardization
- introduced collaboration platform for better knowledge sharing
- reduced time for sharing and finding information
- reduced maintenance cost and effort for IT infrastructure by 35%
- optimized development and customer service processes
- reduced average duration of development cycles by 40%
- introduced bug tracking, reporting and analysis
- reduced number of bugs by 30%
- implemented incident tracking and analysis system
- increased number of incidents solved by 1st level support by 100%
- improved customer satisfaction and understanding with
Key Account Management
- increased revenue with key account by 10 to 15% per year over 5 years
- maintained and improved customer relations
- established and increased level of customer satisfaction
- negotiated and implemented Service Level Agreements (SLA)
Published in
XENIS
Dilbert's Rules of Order
11. You are slower than a herd of turtles stampeding through peanut butter.
Please wait...